Planning Assist UK

Privacy Policy

Last updated: April 2026

1. Introduction

Planning Assist UK ("we", "our", "us"), operated by CoreLogic Ai Ltd, is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

CoreLogic Ai Ltd is the data controller for personal data collected through planningassist.co.uk and related services.

3. Data We Collect

Account Information

  • Name and email address
  • Company name and job title (optional)
  • Phone number (optional)

Project Data

  • Planning approval documents you upload
  • Project names and local authority information
  • Generated compliance documents

Payment Information

  • Payment card details are processed securely by Stripe and not stored on our servers
  • Transaction history and receipts

Usage Data

  • IP address and browser information
  • Pages visited and features used
  • Time and date of access

4. How We Use Your Data

  • To provide and improve our document generation services
  • To process payments and send receipts
  • To communicate with you about your account and orders
  • To comply with legal obligations
  • To improve our AI algorithms and service quality

5. Legal Basis for Processing

We process your data based on:

  • Contract: Processing necessary to provide our services
  • Legitimate interests: Improving our services and preventing fraud
  • Legal obligation: Compliance with applicable laws
  • Consent: Where you have given explicit consent

6. Data Sharing

We may share your data with:

  • Payment processors (Stripe) to handle transactions
  • Cloud service providers for hosting and storage
  • AI service providers (Anthropic, OpenAI) for document generation

We do not sell your personal data to third parties.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Project data and generated documents are retained indefinitely unless you request deletion.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Erase your data ("right to be forgotten")
  • Restrict processing
  • Data portability
  • Object to processing

9. Data Security

We implement appropriate technical and organisational measures to protect your data, including encryption, secure servers, and access controls.

10. Cookies

We use essential cookies to operate our service and analytical cookies to understand how users interact with our website. You can control cookie settings in your browser.

11. Contact Us

For privacy-related enquiries or to exercise your rights, contact us at:
Email: contact@corelogic-ai.com
Company: CoreLogic Ai Ltd
Website: planningassist.co.uk

12. Complaints

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. Visit ico.org.uk for details.